Subscriber Experience

Give your subscribers a subscription experience that meets their high expectations

The secret of a successful subscription experience? An optimised subscriber path, a careful eye kept on customer satisfaction and ability to adapt your offer to suit your needs without any complication.

Our solution integrates specific features at each step of the subscription cycle, thus allowing you to provide the best possible experience to your customers.

Faites vivre à vos abonnés une expérience d’abonnement à la hauteur de leurs attentes
Offer a quality subscriber path

Offer a quality
subscriber path

ZIQY will assist you for the creation of your front office, so as to offer a slick and clear experience to your customers.
Our subscription e-commerce experts create a subscriber journey designed to offer you an optimal conversion rate, thanks to a personalised user experience, intuitive navigation and a mobile-first approach.

Allow each of your customers to choose the offer that really suits him

ZIQY will assist you for the creation of your front office, so as to offer a slick and clear experience to your customers.
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Selection of the offer, its options or products and quantities

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Frequency and method of delivery or access features to the service

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Methods of payment (CB, SEPA, pre-payment etc…)

Allow each of your customers to choose the offer that really suits him
Strengthen your customer relations

Strengthen your customer relations

Thanks to marketing automation, you can maintain contact with your subscribers and improve your customer relations by implementing personalised reminders (subscription confirmation, alerts upon end of subscription or card expiration, next billing…).
Beyond the subscriber relationship, marketing automation objectives are many:
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Reduce churn

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Increase your customer lifetime

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Collect data

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Promote upselling and cross selling

Allow your customers
to manage their account

Offer your customers freedom to manage their subscription themselves, in order to:
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view the status of their subscription,

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adjust their offer,

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change their delivery or payment information,

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access their invoices

Using this self-service platform, your customers will be able to manage their subscriptions more simply. It will decrease workload on your customer service (reduction of almost 50% of support requests was observed by our customers with the implementation of an effective “customer portal”.)

Allow your customers to manage their account