The digital debt‑collection
solution to reach up to 81 % recovery within
the first 30 days
solution to reach up to 81 % recovery within
the first 30 days
Reach every debtor at the right time, through the right channel,
24/7, while reducing your costs by up to 32 %. Faster,
simpler, more efficient.
24/7, while reducing your costs by up to 32 %. Faster,
simpler, more efficient.
15M
transactions processed
5M
debtors monitored
35Md
euros recovered
3 Md
euros collected automatically
Recollect is now a benchmark in digital payments and collections:
more than 200 solutions deployed for leading enterprises. Automate your payments
and collections. Boost efficiency, cut your costs.
and collections. Boost efficiency, cut your costs.
CollectionSuite is a white‑label SaaS platform
that digitises and automates all your collection
processes: payments, reminders, collections and
communications.
that digitises and automates all your collection
processes: payments, reminders, collections and
communications.
A 360° payment and collection solution.
Multichannel communication platform.
Payment on all devices
Online or in person on mobile,
tablet or PC, for a seamless experience.
tablet or PC, for a seamless experience.
All payment methods
Self-service debtor portal.
Payment plans, payment promises, refinancing, chatbot and click-to-pay self-service.
Admin module.
Client branding, segmentation, reminder campaigns and real-time reporting.
Concrete results
on your KPIs.
on your KPIs.
More payments:
within the first 30 days
within the first 30 days
Lower costs:
thanks to automation
thanks to automation
Early payment:
better predictability
better predictability
More satisfied customers:
increased NPS
increased NPS
Benefits
CollectionSuite
More than a Pay by Link
A complete debtor portal with all integrated payment methods.
A complete debtor portal with all integrated payment methods.
ROI from day one
Immediately visible results followed by continuous improvement.
Immediately visible results followed by continuous improvement.
Fast and agile deployment
Simple implementation, optimized time to market.
Simple implementation, optimized time to market.
White label 100% customizable
Adapt branding and experience to your colors.
Adapt branding and experience to your colors.
Integrated AI for better efficiency
Automatic optimization of
journeys and results.
Automatic optimization of
journeys and results.
Certified security
PCI DSS compliant, SCA and biometrics
for complete peace of mind.
PCI DSS compliant, SCA and biometrics
for complete peace of mind.
Discover other solutions from Re.collect
Profiler
AI detects the optimal time when
your customer is most likely to pay.
your customer is most likely to pay.
IVRPay
PCI-certified voice payment,
available 24/7.
available 24/7.
Bots
Conversational automation (chatbots,
voicebots) for instant interaction.
voicebots) for instant interaction.
We maximize collection rates
by applying natural and artificial intelligence
by applying natural and artificial intelligence
Predictive models combining AI, data and
human expertise.
human expertise.
Thanks to dynamic segmentation, each profile receives a
personalized recovery strategy: right channel, right tone, right
timing. AI continuously adapts to maximize efficiency while
preserving customer experience.
personalized recovery strategy: right channel, right tone, right
timing. AI continuously adapts to maximize efficiency while
preserving customer experience.
Make the best
decisions for each
debtor profile
decisions for each
debtor profile
Optimized portfolio: A complete debtor portal with all integrated payment methods.
Personalized retention: adapted digital channel
Recovery plan: frequency, schedule
and communication channel.
and communication channel.
Simplified payment: right channel, right device, right time
Most effective agency: based on product and strategy
Results at every
stage of early
recovery
stage of early
recovery
Preventive phase: pre-due date reminders
Initial cycle: follow-ups < 30 days
Extended phase: follow-up up to 90 days
Direct impact
on your KPIs
on your KPIs
+ collected payments: increased
efficiency from day one
efficiency from day one
Reduced costs: optimized collection through
automation
automation
Fewer losses: fast detection and
treatment of unpaid bills
treatment of unpaid bills
360° customer view: better
understanding, better decisions
understanding, better decisions
Enhanced customer satisfaction:increased NPS
and loyalty
and loyalty
Re.collect makes
the difference
the difference
100% dedicated to digital recoveryExpert support, focus and continuous improvement.
Full compliance
GDPR + ISO 27001 & 9001 certifications: guaranteed security.
GDPR + ISO 27001 & 9001 certifications: guaranteed security.
Industry pioneers
Reference players since 2012, 100% performance-oriented.
Reference players since 2012, 100% performance-oriented.
Discover other solutions from Re.collect
CollectionSuite
Omnichannel recovery
platform.
platform.
IVRPay
PCI-certified voice payment,
available 24/7.
available 24/7.
Bots
Conversational automation (chatbots,
voicebots) for instant interaction.
voicebots) for instant interaction.
Secure payment via
phone, effortlessly
phone, effortlessly
A self-service journey, simple and PCI DSS certified
IVRPay allows your customers to process payments them-
selves, by card, through a secure phone call (IVR).
selves, by card, through a secure phone call (IVR).
The experience is seamless, human-free, in a
PCI DSS Level 1 certified environment.
PCI DSS Level 1 certified environment.
More than just an IVR: a complete, reliable and multilingual solution
Multilingual: adapts to all your customers,
worldwide
worldwide
Professional voice: studio-quality
recordings
recordings
Guided journey: every payment step
is voice-assisted
is voice-assisted
Connected to your tools: native
integration with CRM & PSP
integration with CRM & PSP
Multi-account compatible: handles large
volumes without interruption
volumes without interruption
Robust and scalable: PCI DSS compliant, SCA and biometrics for complete peace of mind.
Available 24/7:your customers can
pay anytime
pay anytime
IVRPay boosts your
operational results
operational results
Increased conversion:
faster payment, frictionless
faster payment, frictionless
Less fraud:
secure process, PCI DSS certified
secure process, PCI DSS certified
Lower internal costs:
savings on IT and admin
savings on IT and admin
Improved customer experience:
enhanced NPS and loyalty
enhanced NPS and loyalty
Why it’s different
Maximum security: PCI
DSS Level 1 certified
DSS Level 1 certified
100% automated
process
process
Fast integration: easy
implementation
implementation
Connected to your tools: compatible
with Re.collect CollectionSuite
with Re.collect CollectionSuite
IVRPay advantages
Tokenized card: enhanced security
and simplified payments
and simplified payments
One-click payment: fast and
frictionless
frictionless
“Pay later” option: flexible
commitment, guaranteed collection
commitment, guaranteed collection
Discover other solutions from Re.collect
CollectionSuite
Omnichannel recovery
platform.
platform.
Profiler
AI detects the optimal time when
your customer is most likely to pay.
your customer is most likely to pay.
Bots
Conversational automation (chatbots,
voicebots) for instant interaction.
voicebots) for instant interaction.
An intelligent conversational chatbot
to better guide your customers
to better guide your customers
Our Chatbot answers customer questions and guides them, step
by step, through the recovery process. Natively integrated
with CollectionSuite, it adapts to each profile
without human intervention.
by step, through the recovery process. Natively integrated
with CollectionSuite, it adapts to each profile
without human intervention.
Security by design: all conversations are encrypted,
personal data protected. Thanks to AI and machine learning,
the chatbot continuously learns and provides increasingly
relevant responses.
personal data protected. Thanks to AI and machine learning,
the chatbot continuously learns and provides increasingly
relevant responses.
Result: better customer experience, fewer frictions, more payments.
Real added value
for customers
for customers
Location and access:
find a branch, follow instructions
find a branch, follow instructions
Integrated FAQ:
instant answers to common
questions
instant answers to common
questions
Multilingual and accessible:
speaks the customer’s language, across all channels
speaks the customer’s language, across all channels
Smart visualization:
complex elements presented
clearly
complex elements presented
clearly
Dynamic interactions:
buttons, free text, guided responses
buttons, free text, guided responses
Direct impact on your
key metrics
key metrics
Better customer experience
+ satisfaction, + loyalty (higher NPS)
+ satisfaction, + loyalty (higher NPS)
Fewer human interventions
Reduced contact center costs
Reduced contact center costs
+ collected payments
Through well-designed
conversational journeys
Through well-designed
conversational journeys
Reduced recovery costs
Fewer manual tasks, more
automation
Fewer manual tasks, more
automation
100% recovery-focused
expertise
expertise
Specifically designed for
recovery challenges
recovery challenges
Smart self-learning:
improves with every interaction
improves with every interaction
Natively integrated with CollectionSuite:
no additional development
required
no additional development
required
Why integrate a chatbot
into digital recovery?
into digital recovery?
Customers expect instant responses: A chatbot aligns
with their digital habits
(WhatsApp, web, mobile…)
with their digital habits
(WhatsApp, web, mobile…)
It smooths payment journeys:
Available 24/7, simplifies
self-payment at every step
Available 24/7, simplifies
self-payment at every step
It reassures and retains:
Present on trusted channels
they know and rely on
Present on trusted channels
they know and rely on
Reduces team workload
Fewer support requests,
more time for complex
cases
Fewer support requests,
more time for complex
cases
Discover other solutions from Re.collect
CollectionSuite
Omnichannel recovery
platform.
platform.
Profiler
AI detects the optimal time when
your customer is most likely to pay.
your customer is most likely to pay.
IVRPay
PCI-certified voice payment,
available 24/7.
available 24/7.
Case Studies
1 
WhatsApp
Context
Clémence, a student on weekend, loses access to her streaming service.
She forgot to pay her last bill.
She forgot to pay her last bill.
She receives a WhatsApp alert
informing her of an unpaid bill.
informing her of an unpaid bill.
She authenticates via biometrics and
accesses her Recollect space
in seconds.
accesses her Recollect space
in seconds.
Immediate payment. Zero calls, zero friction.
2 
Agent call
+ Secure IVR
+ Secure IVR
Context
Jean and Andrée, retirees, see their gas direct debit rejected.
They prefer human contact.
They prefer human contact.
Recollect triggers a call on
pension payment day.
pension payment day.
An agent calls them, then
transfers to a PCI-DSS certified
voice server (IVR).
transfers to a PCI-DSS certified
voice server (IVR).
Bill paid by phone, stress-free and fraud-free. Fewer unpaid bills among
seniors less familiar with digital.
seniors less familiar with digital.
3 
Preventive
Alert
Alert
Context
Manon, a busy freelancer, often forgets due dates.
She risks late payment fees.
She risks late payment fees.
She receives a WhatsApp notification
indicating an outstanding debt.
indicating an outstanding debt.
Within seconds, she connects to the Recollect
platform via biometric authentication.
platform via biometric authentication.
No payment incident. Manon appreciates the flexibility and responsiveness of
this solution that saves her extra fees.
this solution that saves her extra fees.
4 
1-Click
Payment
Payment
Context
Matthieu, a DevOps engineer, is highly busy and struggles to
answer calls during the day. He missed a payment deadline
on his car loan.
answer calls during the day. He missed a payment deadline
on his car loan.
Recollect segments debtors and
chooses the best channel at the right
time (salary payment week).
chooses the best channel at the right
time (salary payment week).
A call center agent contacts them,
then switches to PCI-DSS certified IVR
to secure card transaction.
then switches to PCI-DSS certified IVR
to secure card transaction.
Quick update of pending credit without complicated process
or intrusive call.
or intrusive call.
5 
Payment
Promise
Promise
Context
Sophie, job-seeking, can temporarily not
honor her last direct debits.
honor her last direct debits.
An agent contacts her via PCI-certified IVR;
during the call, she securely provides
her banking details.
during the call, she securely provides
her banking details.
Sophie sets a payment date and
the due date is automatically scheduled
in Recollect.
the due date is automatically scheduled
in Recollect.
No payment incident. Manon appreciates the flexibility and responsiveness of
this solution that saves her extra fees.
this solution that saves her extra fees.
How to implement
Recollect in your company?
Recollect in your company?
- 1 Diagnosis & Configuration
- Portfolio analysis
- Debt volume, current segmentation, recovery objectives.
- Initial setup: channel selection (SMS, email, IVR, WhatsApp…), payment portal customization and reminder rules definition (deadlines)
- 2 Technical Integration
- Connection with internal systems (ERP, CRM, PSP) to automatically import debt lists and ensure accounting reconciliation.
- Secure subdomain setup (SSL) and payment gateway activation (PCI-DSS compliance).
- AI calibration (Profiler): scoring and segmentation algorithms configuration to target each debtor at the most effective time and channel.
- 3 Launch & Automation
- Deployment of recovery scenarios: email/SMS/WhatsApp notifications, automated IVR calls, etc.
- Omnichannel experience: debtors can pay anytime on their preferred channel (web, bot, IVR, phone).
- Real-time monitoring: dashboard access to view collections, reminder statuses and potential issues.
- 4 Monitoring & Optimization
- Detailed reporting: reminder success rate, average payment time, collected amounts, management costs…
- Strategy adjustments: using Profiler module, refine rules (e.g. SMS over email for some segments) and test new scenarios.
- Customer satisfaction improvement: by quickly identifying what works best, reduce intrusive reminders and promote fast autonomous payments.
Questions about the solution?
Recollect is the most complete digital recovery solution on the market. It helps you recover payments faster, at lower cost, with zero friction for your customers. A single tool to automate payments, reminders, collections and communications.
Through smart automation. Recollect uses AI to contact each debtor at the right time via the right channel (WhatsApp, email, SMS, IVR…).
Not at all. The platform is designed to be simple, fluid and intuitive. Our team supports you at every deployment stage if needed.
Typically just a few days. Quick integration through our modular approach (ERP/CRM/PSP connectors…). Results visible from day one.
Yes. Whether you’re an SME or large corporation, Recollect adapts to your size, sector and challenges. The solution is 100% scalable.
Because Recollect goes further. Built-in AI, multi-channel payments, bots, payment promises, white-label customization, real-time reporting… Take your performance to the next level.
Absolutely. Recollect combines human contact (agent calls), secure voice (IVR) and traditional channels (mail, email).
Recollect complies with PCI DSS, SCA, GDPR standards, with biometric authentication and 100% secure payments. You’re covered, your clients too.
Yes! Recollect is white-label. Customize debtor portal, reminder campaigns, and entire user journey with your branding.
Simple: begin with a free diagnostic. We analyze your needs, volumes, channels, then configure your instance.