Repair Shop Software for Brands and Retailers
Repair shop software that turns after-sales into revenue. Manage repair tickets, technicians, quotes and parts at scale for brands and retailers. See ZIQY.
Why after-sales repair is hard to run at scale
Repair tickets scattered across channels
Email, phone, in-store slips and spreadsheets mean lost requests, missed SLAs and no single view of every repair in progress across your stores or service centers.
After-sales seen as a cost, not revenue
Without paid quotes, out-of-warranty pricing and upsell on parts, your repair operation drains margin instead of becoming a profit center.
No visibility on technicians and turnaround
When you can't see workload, repair status or average turnaround time, customers chase you for updates and your repair shop software gaps show as bad reviews.
Parts, stock and suppliers out of sync
Manual parts ordering and unclear stock levels stall repairs for days, inflate costs and make it impossible to forecast spare-part demand.
The ZIQY repair management software for after-sales at scale
Centralized repair ticketing
Capture every repair request from web, store and call center in one queue, with status, history and SLA tracking, so nothing falls through the cracks.
Technician and workshop management
Assign jobs, balance workload and track turnaround time per repair shop and per technician, with a clear view of bottlenecks across the network.
Quotes, diagnostics and paid repairs
Send digital diagnostics and quotes, charge for out-of-warranty repairs and upsell parts and labor, turning your after-sales into a revenue line.
Parts, stock and supplier sync
Track spare-part stock, automate reordering and tie parts to each repair order so jobs close faster and costs stay under control.
Customer tracking and notifications
Customers follow their repair status by link and get automatic updates, cutting inbound calls and lifting after-sales satisfaction scores.
Analytics and revenue dashboards
Measure repair volume, turnaround, recovery rate and after-sales revenue per store, and decide with data, not gut feel.
Who uses ZIQY as their repair shop software
Brands and manufacturers
Run warranty and out-of-warranty repairs at scale, protect the brand experience and recover revenue on every after-sales interaction.
Retailers and chains
Give every store the same repair management software, with network-wide reporting and a consistent customer journey from intake to pickup.
Pure players and marketplaces
Offer repair as a service on returns and second-life products, with end-to-end tracking and paid out-of-warranty quotes built in.
Multi-site service networks
Coordinate several repair shops, route jobs to the right workshop and compare performance site by site from one platform.
Spreadsheets vs. dedicated repair shop software
Repair shop software FAQ
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