Orchestrate your chain's entire repair operation
from store to customer.
ZIQY Repair is the repair-orchestration module of the ZIQY suite, built for multi-store retail chains. Remote AI-agent diagnosis, technician scheduling (in-store & at-home), orchestration of your own repairer network (in-house & third-party), parts management, a unified portal and WhatsApp customer tracking. Fix faster, build loyalty and grow after-sales margin — the platform helps you move toward right-to-repair and ESPR compliance, by design.
Explore Repair modules
The 3 Pillars of Your Circular Service
Stop managing breakdowns, orchestrate a new value source. From store to workshop, ZIQY unifies the experience on a single platform.
Store-to-Repair
A simplified interface for your in-store sales staff. Drop-off takes 2 minutes, workflow is launched. The store becomes the heart of the service relationship.
Brand-to-Network
Full orchestration of your repairer network, in-house or third-party. Performance scoring, automated certifications, Stripe Connect payments. Your standards, our platform.
Client-to-Confidence
An ultra-smooth WhatsApp conversational experience. No more ignored emails, customers track their repair, validate quotes, and pay in 3 clicks.
Manage your repairer network
Centralized dashboard to orchestrate requests, track repairs, and measure your network's performance (in-house & third-party) in real-time.
Request Management
Receive and assign repair requests to the right repairers in your network based on their skills.
Real-Time Tracking
Track each repair's progress with photos, notes, and EPCIS events.
Network Performance
Analyze delays, costs, and satisfaction by repairer. Identify your best partners.
Circular Velocity in 8 Steps
Total traceability, from store to workbench. Every action generates a timestamped, immutable event, ready for audit and the Digital Product Passport (DPP).
1. Request
Customer submits request via public form, magic link, or directly in-store.
2. Assignment
AI suggests the optimal repairer from your network based on skills, zone, and availability.
3. Reception
Repairer confirms receipt and scans the product. Automatic pre-fill.
4. Diagnosis
Remote diagnosis assisted by the AI agent, categorized photos, and required parts selection.
5. Quote
Smart Pricing Engine: automatic generation with configurable margin.
6. Payment
Secure payment via WhatsApp or magic link. Automatic Split Payment.
7. Repair
Intervention with photo tracking and notes. AI validation of result.
8. Shipping
Repaired product sent with tracking number. DPP event recorded.
They Outsourced Their Repairs
Discover how our clients succeeded with our solutions
INTERSPORT
Challenge
Enhance in-store experience with circular offerings (trade-in/resale/rental) despite a heterogeneous network and strong legal constraints (margin VAT, invoicing, payment collection, signature).
Solution
Omnichannel point-of-sale journey: contract signature on payment terminal + payment via QR code, SMS or email, with subscription and/or deposit management.
Result
Fast in-store experience and measurable commercial performance at different scales: store, group and brand.
LE ROI DU MATELAS
Challenge
Make quality bedding more accessible (monthly budget), while offering flexibility (upgrade bedding according to needs) with a simple journey.
Solution
In-store subscription with assistance, home delivery, automatic monthly payment, new products guaranteed throughout the rental period.
Result
A "hassle-free" experience (store + delivery + monthly payments) and a circular model: returned products are inspected for "a new life" (low-price resale or donation to charities).
Frequently Asked Questions
Everything you need to know about ZIQY Repair