Fix it right the first time, no customer call-backs.
Repair by ZIQY runs your chain's after-sales service: remote diagnosis (web or WhatsApp) before anyone travels, a technician in store or at home at the slot the customer picks, in-house and partner repairers steered from one place, and a customer kept in the loop on WhatsApp. No app, no account.
Repair & after-sales without compromise.
Three ways to repair, one steering wheel
Drop-off in store or workshop, technician at home, or the store's own in-house workshop: every case follows the same thread. A partner repairer works without an account, through a secure link.
Diagnosis before anyone travels
Decision tree on the web or WhatsApp, an AI agent piloted on chosen categories, a known error code: the fault is qualified before a technician is dispatched — and sometimes resolved without a repair.
The customer always knows where things stand
A WhatsApp message at every step, a quote paid online in 3 clicks through a secure link (card, Apple Pay, Google Pay), a systematic email fallback. No app, no account.
Repair tailored to your sector.
Three ways to repair, one steering wheel.
Drop-off, at-home or in-house workshop: every case follows the same thread, from diagnosis to close.
Drop-off in store or workshop
The sales associate opens the case in 2 minutes; in-house or partner repairer. An external partner works without an account, through a secure link valid 48 h.
At-home intervention
3 slots offered to the customer (zones and travel time factored in), D-1 and H-2 reminders, rescheduling or cancellation by the customer.
The store's in-house workshop
Your own repair benches, under the same steering: identical queue, quotes, parts and traceability.
From diagnosis to the product passport, one single thread.
Remote diagnosis
Decision tree on the web or WhatsApp, an AI agent (piloted, on chosen categories); a known error code concludes without AI. Sometimes it's resolved without a repair.
A slot the customer picks
3 slots offered on WhatsApp, D-1 / H-2 reminders, rescheduling and cancellation without a phone call.
A well-equipped technician
Offline PWA (day's route, check-in, before/after photos, incidents) or WhatsApp (brief, photos, closing). Waze routing, a route email every morning.
Approved quote, online payment
The store can approve, decline or cover the quote. Secure Stripe payment by link — card, Apple Pay, Google Pay.
Legal warranty +6 months
A repair under legal warranty generates the proof and a €0 quote; the 6-month legal extension (French L217-13) is computed automatically.
Product passport updated
Diagnosis, quote, warranty extension, completed repair: every step is written into the product's passport (EPCIS events).
In-house and partner repairers, one network.
Repairer profiles (zones, specialities, QualiRépar label), a dedicated portal — quotes, parts, payments, performance score — and a retailer-side cockpit: KPIs, SLA with alerts, unified intervention/workshop planning, exports.
AI suggests the right repairer
Zone, speciality, workload and performance: a suggestion — the decision stays with you.
A frictionless repairer portal
Quotes, parts, stock and tracked payouts (Stripe Connect); an external partner gets in through a secure link, no account.
Repair bonus prepared
Eligibility checked, the eco-organisation schedule applied, PIEC uplift with consent — the reimbursement file is prepared, ready to send.
*illustrative figures, demo environment
Frequently Asked Questions
Everything you need to know about Repair by ZIQY
Three repair circuits, one tool?
How does the customer track their repair?
How do the quote and payment work?
What about the legal warranty and the French repair bonus?
Where Repair fits in the cycle.
Each module hands over to the next — product data flows end to end.
Repair is a brick of the ZIQY circular OS.
Add rental, resale, refurbishment, repair and the product passport when you are ready — same platform, same login, same data.