Is your after-sales a cost center or a profit center?
Repair industrializes your appliance after-sales — large volumes, intervention planning, productivity piloting, Ecosystem bonus — and turns what costs into what generates profit.
« A structured after-sales pays for itself. »
Appliance after-sales, in verified numbers
Unpiloted appliance after-sales is evaporating margin.
Manual planning
Shared Excel, SMS to technician, forgotten customer. A washing machine that waits three weeks is no longer after-sales — it's a lost customer and a catastrophic Google review.
Unmanageable multi-brand after-sales
10 different brands, 10 manufacturer portals, 10 warranty procedures. Your teams spend more time navigating between extranets than repairing.
Ecosystem bonus never claimed
Washing machine, dishwasher, oven, dryer: QualiRépar-eligible categories. But nobody builds Ecosystem cases product by product.
No profit piloting
How much does a technician generate per day? How much does an intervention cost on average? How many second visits? Without data, your after-sales will never be a profit center.
From appliance QR scan to in-home intervention, all piloted.
The customer qualifies the request
Appliance QR scan or manual model/serial entry. Guided AI diagnostic: error code, symptom, frequency. 3 outcomes: customer tutorial, in-home intervention, workshop return.
The intervention is planned and optimized
Auto quote with Ecosystem bonus and warranties applied, optimized technician slot, reserved parts, customer notified. The technician mobile app handles the rest.
Piloting turns after-sales into profit
Real-time dashboard: technician productivity, cost per intervention, margin per intervention type, Ecosystem bonus recovered. Every decision becomes measurable.
What appliances & home gain with Repair.
After-sales as profit center
Quoted estimates, immediate payment, bonuses recovered, piloted productivity. What cost now generates structural margin.
Industrialized planning
Optimized route, parts on board, pre-filled diagnostic. The technician spends 70% of their time intervening, not organizing.
Automated Ecosystem bonus
QualiRépar eligibility auto-detected, Ecosystem submission, refund tracking. The bonus becomes structural revenue.
Unified multi-brand after-sales
All brands, all warranties, all manufacturer portals: single interface. Your teams stop navigating between 10 extranets.
Productivity piloting
Mean repair time, first time fix rate, billed hours per technician: data-driven coaching, finally.
Customer satisfaction preserved
Slot respected, informed technician, intervention resolved on first pass. Appliance after-sales becomes an asset, not a burden.
The AI diagnostic that frames before sending a technician.
Tailored to large appliances and home: washing machine, dishwasher, oven, fridge, boiler, dryer, pro tools. Templates published by your technical service in one click.
- Zero orphan: every diag tied to appliance, customer and active warranty
- Automatic error code recognition (F11, E02, etc.) per brand
- Pre-identification of parts for mobile technician
- AI prompt enriched by your network's after-sales history (recurrent interventions per model)
Code F11 — dysfonctionnement carte électronique. Intervention à domicile planifiable sous 72h, pièce en stock.
Claim every coverage — bonus, warranty, extension — without manual entry.
Ecosystem pays a QualiRépar bonus for every large appliance repaired. Combined with manufacturer/extension warranties, it's a systemic profit source.
Ecosystem
Household WEEE: washing, cold, cooking, dryer, small appliances
Ecologic
Complement for certain tools and hybrid equipment
9 states, real-time piloting.
From customer request to appliance return or intervention validation — every transition time-stamped for profit piloting.
Appliance after-sales roles
Customer, reseller, after-sales planning, mobile technician, lab workshop, network after-sales manager. Strict RBAC matrix per brand and appliance type.
EPCIS audit trail
Every transition is an immutable product event. Essential for warranty extensions, profit piloting and multi-brand traceability.
One platform, three appliance journeys.
Retailer / reseller
- Handling in 3 steps (model/serial scan, customer, diag)
- Per-store / per-brand SLA dashboard
- Auto arbitration: in-home vs workshop return
- Per-period after-sales profit piloting
Customer
- Appliance QR scan, self-troubleshooting diag if possible
- Online technician slot selection
- Technician ETA notifications, Stripe payment after intervention
- Invoice + warranty certificate + bonus visible
Mobile technician
- Mobile app: optimized route, appliance sheet, pre-filled diag
- Parts on board, one-click reservation for next
- Customer signature, intervention validation, before/after photo
- Stripe Connect payout on every validated intervention
A multi-brand after-sales went from cost center to profit center in 11 months.
« Our after-sales was losing €400k per year. With Repair, it now generates €800k of margin — processing the same volumes, better piloted. »
Frequently asked questions from appliance after-sales
What after-sales, operations and finance leaders ask before launching.
Does Repair handle multi-brand after-sales?
How does the Ecosystem bonus work?
Is in-home intervention planning included?
Can we integrate our external technicians?
What profit piloting indicators?
Does Repair handle multi-source warranties?
How to integrate our ERP/WMS for parts?
Is Repair GDPR compliant?
How long to deploy across 120 mobile technicians?
What's the difference with a classic after-sales management software?
Your after-sales can become your best margin.
15 minutes are enough to see how Repair turns your appliance after-sales into a measurable profit center.