Your clients want to repair, not discard.
Repair structures the entire after-sales life of your exceptional pieces — handbags, jewelry, footwear, luggage — and turns restoration into a lever for client loyalty, AGEC/CSRD compliance and after-sales profitability.
« Have you structured this service? »
Restoration at the service of client loyalty
Luxury after-sales can no longer fit in a boutique notebook.
An experience worthy of the piece
A client who bought a €3,500 handbag cannot receive a generic 'your request is being processed' SMS. The gap between product quality and after-sales quality breaks the brand promise.
Handwritten files, no memory
A handbag returning every 3 years for maintenance should have its history. Without a platform, the atelier rediscovers each time — errors, duplicate quotes, clients having to repeat themselves.
CSRD and DPP: the obligation is coming
Luxury houses will be among the first concerned by the Digital Product Passport and CSRD reporting. Without an audit trail, you won't be able to prove the extended lifespan of your pieces.
The repair bonus is never claimed
Leather goods, footwear, textile: your categories are AGEC-eligible. But your ateliers don't build Refashion cases product by product. Thousands of euros lost every year.
A platform worthy of your pieces.
The piece enters the platform
The boutique scans the QR code or serial number. The VIP client receives a personalized magic link; the AI diagnostic offers care advice or workshop escalation.
The restoration atelier takes over
Vision analysis, auto-calculated quote with AGEC bonus included if eligible, client validation, secure Stripe payment. The boutique follows the case, the client is informed at every step.
The piece regains its value — the data remains
Immutable EPCIS productEvent, Digital Passport enriched with the intervention, CSRD report fed. Every restoration becomes proof of durability for your brand.
What luxury gains with Repair.
Restoration, profitable and piloted
Quoted estimates, immediate payment, transparent margin. After-sales stops being a cost center and becomes a lever for profitability.
Client experience matching the product
Elegant timeline, personalized notifications, before/after photos. The ambassador client returns — and returns better.
Native CSRD & DPP
Every intervention is a consultable EPCIS event. Your CSRD report is built automatically from field data.
AGEC bonus claimed by default
Auto QualiRépar eligibility, PIEC premium if circular-economy parts, direct Refashion submission. The bonus euro is no longer lost.
External ateliers in minutes
Your independent restorers — cobblers, saddle-makers, watchmakers — intervene without creating an account, with a complete audit trail.
The piece's story valued
Every restoration enriches the piece's record. Future collections are informed by the fragility points observed in the atelier.
The AI diagnostic that advises before engaging an atelier.
Tailored to exceptional pieces: leathers, hand-stitching, clasps, patinas. Your in-house atelier publishes a template per iconic model in one click.
- Zero orphan: every diagnosis is tied to the piece, the client and the original sales associate
- Proof of purchase captured in the diag (boutique invoice, e-commerce order)
- Full piece history consultable: purchases, restorations, maintenance
- AI prompt enriched by atelier notes and known fragility points per model
Fermoir désaxé — repositionnement + polissage recommandés. Pièce d'origine en atelier maison. Garantie 24 mois prolongée.
Turn every restoration into quantified proof of durability.
Leather goods, footwear, textile, watchmaking: your categories are AGEC-eligible. Repair calculates, tops up and submits — and feeds your CSRD reporting at the same time.
Refashion
Leather goods, footwear, textile, household linen
Ecosystem
Connected watchmaking and electrical accessories
9 states, zero blind spot.
From the boutique's request to the return of the piece — every transition is time-stamped, signed and reversible.
Role-controlled transitions
Strict matrix: VIP client, boutique sales associate, in-house atelier, restoration manager, after-sales leadership. Each sees only what they need.
EPCIS audit trail for the DPP
Every transition writes an immutable product event, GS1 compliant. REPAIR_REQUESTED, REPAIR_QUOTED, REPAIR_COMPLETED — your Digital Product Passport is fed effortlessly.
One platform, three luxury journeys.
Flagship boutique
- Create the case in 3 steps on boutique iPad
- Guided photo capture with annotated zones
- Validate the quote with the client in private salon
- Push notifications when the piece returns
VIP client
- Scan of the care-label QR or serial number
- Elegant timeline followed like a work of art
- Stripe payment, personalized restoration invoice
- Before/after photos archived in client account
Restoration atelier
- Unified detail page: complete piece history
- Original parts CRUD (threads, buckles, leathers, movements)
- Secure shipping with pre-paid label
- Stripe Connect payout on every validated restoration
A leather goods house multiplied by 2.8 the lifetime value of clients who went through restoration.
« We stopped seeing after-sales as a concession made to the client: it became an act of attachment to the brand, measurable and profitable. »
Frequently asked questions from luxury houses
Everything client, sustainability and retail leaders ask before launching.
Can Repair stay consistent with our brand identity?
Is it suitable for a multi-category brand (bags, watchmaking, footwear)?
How do we integrate external partner artisans (cobblers, saddlers)?
Does Repair feed our Digital Product Passport?
What CSRD reporting comes out of Repair?
Is VIP client confidentiality guaranteed?
How does the AGEC repair bonus work?
Can Repair connect to our CRM (Salesforce, Hubspot)?
How long to deploy across 30 boutiques in Europe?
What's the difference with a generic after-sales platform?
Ready to turn every restoration into proof of attachment?
A 15-minute private demo is enough to see how Repair fits into your house and your Digital Product Passport.