Turn every damaged piece into proof of sustainable style.
Repair orchestrates the entire after-sales life of your garments, shoes and accessories — from QR scan to Refashion bonus — turning it into a lever for AGEC compliance, customer retention and after-sales profitability.
Circular fashion, in verified numbers
Fashion after-sales is broken. Here's why.
Triple data entry, triple friction
The customer describes the issue to the sales associate, who re-enters it in a notebook, and the workshop rediscovers it on reception. Zero traceability, lots of errors.
Diagnostic too late
40% of items returned to the workshop could have been solved with a care guide or a video tutorial. Result: unnecessary transport and absurd carbon footprint.
Refashion bonus never claimed
Your QualiRépar textile labels exist, but you don't have the time or the tool to build dossiers product by product. Dozens of euros lost per ticket.
No durable proof for DPP 2027
The textile DPP Directive is coming. Without a per-product EPCIS audit trail, you won't be able to prove repairability or showcase your circular strategy.
One platform, from QR scan to EPCIS event.
The customer scans the QR label
They land on /support/[itemId]. Guided AI diagnostic in 5 minutes: photo of the damaged area, Vision analysis, care advice or workshop escalation.
The workshop takes over
Reception, detailed analysis, quote auto-calculated with Refashion bonus included, Stripe payment. The store is notified, the customer tracks in real time.
The proof is engraved
Immutable EPCIS productEvent, Refashion dossier submitted, extended warranty. Your textile DPP is ready for 2027 — without an extra line of code.
What you gain by deploying Repair across your fashion network.
After-sales that unclogs
AI diagnostic solves avoidable issues alone: washing, care, zip tension. Your team focuses on real repairs.
Refashion bonus claimed
QualiRépar textile eligibility auto-verified, 20% premium if PIEC parts, direct submission to Refashion, real-time payment tracking.
Native textile DPP compliance
Every repair becomes a consultable GS1 event. You're ready for the 2027 European DPP Directive without an IT project.
Store always informed
The store sees SLAs, validates quotes, collects Stripe Connect commission. No more customer calls asking 'where is my repair?'
Workshop onboarding in minutes
An external partner workshop receives a single-use link, operates without creating an account, seals its intervention in the audit trail.
Enriched product data
Every repair enriches the DPP product sheet: materials, stitching, fragility points. Your next collections will be more durable by design.
The AI diagnostic that solves repairs before they become tickets.
Tailored to fashion: stuck zips, undone stitching, detached soles, stubborn stains, missing buttons. Your team publishes a template per model in one click.
- Zero orphan: every diag is attached to your brand, product and customer
- Escalation without double entry: all answers are copied into the repair
- Proof of purchase captured in the diag (receipt, e-commerce order)
- AI prompt including tailoring workshop notes + product sheet materials
Claim every euro of the Refashion bonus — without building a dossier by hand.
Since 2023, the textile repair bonus applies to clothing and footwear. Repair calculates, tops up and submits automatically — for every eligible ticket.
Refashion
Textile, apparel, footwear, household linen
Ecosystem
Fashion electrical equipment (smartwatches, etc.)
Ecologic
Complementary hybrid categories
9 states, zero blind spot.
From the customer's request to the shipment of the repaired item — every transition is time-stamped, tracked, and reversible.
Role-controlled transitions
Strict RBAC matrix: customer, store associate, partner workshop, brand admin, after-sales lead. Each sees only what they need.
EPCIS audit trail
Every transition writes an immutable productEvent, GS1 compliant. REPAIR_REQUESTED, REPAIR_QUOTED, REPAIR_PAID, REPAIR_COMPLETED — ready for the European textile DPP Directive.
One platform, three fashion journeys.
Store
- Create a repair in 3 steps on tablet
- Per-store SLA dashboard
- Validate quotes with the customer on the floor
- Push notifications when the item returns in-store
End customer
- Scan care-label QR or DPP product QR
- Repair timeline tracked like a delivery
- Stripe payment, Refashion bonus reimbursement visible
- Reception confirmation with before/after photos
Tailoring workshop
- Unified detail page with photos + Vision AI
- Spare parts CRUD (zips, buttons, threads, soles)
- Shipping with automatic pre-paid label
- Stripe Connect payout on every validated repair
A multibrand fashion retailer cut its after-sales tickets by 3 in 6 months.
« By automating diagnostic and Refashion bonus, we turned our tailoring after-sales from a cost center into a measurable profit center — while preparing our DPP for 2027. »
Frequently asked questions from fashion brands
Everything after-sales, sustainability and retail leaders ask before launching.
Is Repair specific to textile and footwear?
Do I need a textile DPP before using Repair?
How does the Refashion bonus work inside Repair?
How do I connect my partner tailoring workshops?
Can stores open a repair for a customer without an account?
Is Repair GDPR compliant?
How are payments handled?
Can Repair be integrated with our ERP or PIM?
How long to deploy across our 100-store network?
What's the difference with a generic after-sales platform?
Ready to make your fashion repairs measurable?
A 15-minute demo is enough to see how Repair fits into your fashion network and your textile DPP.