A furniture return is expensive. A piloted repair costs far less.
Repair orchestrates your entire furniture after-sales — from sofa to flat-pack — with in-home repair, automated Ecomaison bonus and integrated second life workflow.
« Turn logistics cost into a measurable sustainability lever. »
Furniture after-sales, in verified numbers
Returning furniture means losing money twice.
The logistics cost of a return
A sofa return costs €90 to €250 in transport + handling. For a €600 piece, that's 20 to 40% of margin gone in a truck — often for a product that could have been repaired in 30 minutes.
Unstructured in-home repair
Your technicians leave without the right parts, the customer isn't there, the address is wrong. Every missed intervention costs a second trip — and a lost customer.
Ecomaison bonus never claimed
Ecomaison pays a bonus for every furniture item repaired. But your teams don't have the tool to build cases — dozens of euros left on the table at every intervention.
No proof for your sustainability
Your marketing teams want figures on second life, extended lifespan, circular economy. Without a platform, these figures are built manually — or never.
From customer diagnostic to in-home technician, all coordinated.
The customer qualifies the need alone
Label QR or order number scan, guided AI diagnostic (photo, question, symptom). AI offers care advice or qualifies the need before engaging after-sales.
Piloted in-home intervention
Auto quote with Ecomaison bonus included, intervention planning with the right parts, optimized technician route, secure Stripe payment. The customer is informed at every step.
Second life is tracked
If the furniture isn't repairable on-site, the workflow chains into pick-up, refurbishment, outlet resale or donation. Every step generates a consultable EPCIS event.
What furniture gains with Repair.
Logistics cost halved
An in-home intervention costs €60 on average, a return + redelivery €190. The trade-off is structural, not case-by-case.
Ecomaison bonus claimed
Auto eligibility, direct Ecomaison submission, refund tracking. The bonus stops being money left behind.
Measurable sustainability
Automatic report: furniture repaired, lifespan extended, tons of material avoided. Usable in CSRD report and brand communication.
Productive technicians
Pre-reserved parts, optimized route, pre-filled diagnostic on tablet. An in-home technician spends more time intervening, less on logistics.
Industrialized second life
If the piece isn't repairable on-site: pick-up, refurbishment, outlet resale or donation. The cycle is tracked, stocks are visible.
Customer satisfaction preserved
A sofa repaired in 30 minutes at home always beats a 3-week return. Piloted repair becomes an act of service, not a concession.
The AI diagnostic that qualifies before sending a truck.
Tailored to furniture: wood structure, fabric, leather, foam, mechanism, hardware. Templates published by your product quality service in one click.
- Zero orphan: every diag tied to the product, order and original delivery
- Automatic detection of manufacturing defect vs normal wear (legal argument)
- Automatic identification of parts the in-home technician should carry
- AI prompt enriched by product quality notes (known fragility points per reference)
Mousse d'assise affaissée côté droit. Intervention réalisable à domicile, bonus Ecomaison éligible, délai 10 jours.
Claim every euro of the Ecomaison bonus — without building a case by hand.
Ecomaison pays a bonus for every furniture item repaired, under the furniture REP channel. Repair calculates, submits and tracks — for every eligible intervention.
Ecomaison
Furniture, decoration, bedding, kitchen, bathroom — all furniture REP categories
Ecosystem
Complement for integrated electrical elements (lighting, motorized blinds)
9 states, zero logistics blind spot.
From customer diagnostic to return or resale — every transition time-stamped, tracked, optimized for furniture logistics.
Furniture after-sales roles
Customer, showroom/e-commerce, after-sales planning, in-home technician, logistics manager, second life channel. Strict RBAC matrix by intervention type.
EPCIS audit trail
Every transition is an immutable product event. Essential for second life, CSRD reporting and proof of durability.
One platform, three furniture journeys.
Showroom / e-commerce
- Open an after-sales case in 3 steps on tablet or PC
- Customer search by order, delivery or phone
- Auto arbitration: in-home vs return vs second life
- SLA and satisfaction dashboard per store
Customer
- Product QR scan, AI diagnostic at home
- One-click technician booking
- Real-time intervention timeline + transport ETA
- Satisfaction confirmation with before/after photos
In-home technician
- Mobile app with optimized daily route
- AI diagnostic + parts reserved before departure
- Intervention validation with customer signature
- Stripe Connect payout on every validated intervention
A furniture retailer saved €1.4M in logistics in 12 months.
« We used to repair 12% of our after-sales at home. With Repair, we're at 58% — with a higher NPS than for brand-new deliveries. »
Frequently asked questions from furniture retailers
What after-sales, logistics and sustainability leaders ask before launching.
Does Repair handle in-home interventions?
How does the Ecomaison bonus work?
Can manufacturing defects be distinguished from normal wear?
The furniture isn't repairable on site — what next?
How do we integrate our external technicians?
Can it be connected to our OMS and ERP?
What KPIs for our sustainability/CSRD report?
Is Repair GDPR compliant?
How long to deploy across 50 stores?
What's the difference with a classic after-sales management software?
Stop paying for trucks to repair screws.
15 minutes are enough to see how Repair turns your furniture after-sales into a measurable sustainability lever.