How much does unstructured after-sales cost you every month?
Repair industrializes your entire high-tech repair cycle — AI diagnostic, warranties, spare parts, technician productivity — in a single platform that turns volume into profitability.
« Every unstructured ticket costs €45 to €90 to process. »
Tech after-sales, in verified numbers
Unstructured high-tech after-sales is a bleed.
The return explosion
E-commerce and refurbished multiplied returns. Without upstream AI triage, your technicians receive unqualified requests — and handle repairs that aren't repairs.
Manufacturer / extended / insurance warranties
3 warranty types, sometimes on the same device, each with its own rules and eco-organization. Without unified piloting, your teams bill the customer instead of recovering the coverage.
Invisible spare parts
No up-to-date catalog, no shortage alerts, no link to technician productivity. Repairs wait weeks for a part that existed 200 km away.
Unmanageable productivity
How many repairs per technician? How much average time? How many back-and-forths with customers? Without structured data, you pilot blind — and your competitors don't.
From IMEI scan to invoice, everything in one platform.
The product enters
IMEI/serial or QR scan, auto recognition of active warranty, 18-point AI diagnostic. The customer is routed to self-service or workshop based on the result.
The workshop or technician acts
Auto-calculated quote with warranty applied, parts reserved from the unified catalog, AI-predicted intervention time, Stripe payment if remainder due.
Data pilots productivity
Technician dashboard, MTTR, First Time Fix Rate, Ecosystem bonus auto-submitted. Your after-sales becomes a measurable profit center.
What you gain by industrializing your tech after-sales.
Cost per ticket halved
Upstream AI diag, self-service for software issues, escalation without double entry. Your technicians handle fewer pointless tickets.
Piloted technician productivity
Repair time, parts, waiting time: everything measured per technician. Coaches can finally coach on data.
Warranties auto-recovered
Automatic detection of 3 warranty types, auto-submission to insurers and manufacturers. Customer remainder drops, margin rises.
Unified parts catalog
Parts per model, multi-site stock, shortage alerts, supplier integration. Repairs no longer wait for a USB-C connector.
Ecosystem bonus claimed
Smartphone, laptop, small tech appliances: QualiRépar-eligible categories auto-detected, Ecosystem dossier submitted without manual entry.
Product data for trade-in
Every repair feeds the product record: recurrent repairs, parts replaced, lifespan. Gold data for your trade-in program.
The AI diagnostic that sorts before the technician opens the device.
Tailored to high-tech: smartphones, tablets, PCs, connected objects, audio. Templates published by your central after-sales in one click, consumed by your reseller network.
- Auto IMEI/serial detection with active warranty recognition
- Intervention time prediction based on your after-sales history
- Parts catalog linked to the diag: parts pre-reserved before the workshop
- Automatic triage: self-service vs level 1 vs level 2 lab
Batterie dégradée à 62% de sa capacité nominale. Remplacement bonus Ecosystem éligible, diagnostic complet 18 points inclus.
Claim every coverage — warranty or bonus — with no manual entry.
Manufacturer, insurance, extension, QualiRépar: Repair detects the right coverage, applies the right rule, submits to the right counterpart.
Ecosystem
Household WEEE, smartphones, PCs, tablets, small appliances
Ecologic
Complement on certain hybrid categories
9 states, real-time piloting.
From reception to customer return — every transition time-stamped, measured, usable for productivity piloting.
High-tech after-sales roles
Customer, in-store associate, level 1 technician, level 2 lab technician, after-sales manager, manufacturer admin. Strict RBAC matrix per device type.
EPCIS audit trail
Every transition writes an immutable product event. Complete history per IMEI/serial — essential for trade-in, extended warranty and refurbished traceability.
One platform, three tech journeys.
Central after-sales / store
- IMEI/serial scan, auto product + warranty completion
- Case creation in 3 steps
- Per-store / per-associate SLA dashboard
- Leadership reporting export
End customer
- Real-time repair tracking
- Payment of remainder after warranty deduction
- Notifications at every critical step
- Downloadable repair certificate
Lab technician
- Unified detail page with pre-filled AI diagnostic
- Parts catalog with one-click reservation
- Predicted intervention time, per-model history
- Automatic productivity reporting
A European refurbisher cut its cost per ticket in half in 9 months.
« We had €72 cost per ticket. With AI diagnostic and warranty automation, we dropped to €39 — while improving NPS. »
Frequently asked questions from tech after-sales teams
What after-sales, operations and finance leaders ask before launching.
Does Repair handle multiple warranty types simultaneously?
Can it be used in multi-brand after-sales?
What's the integration with our stock (ERP, WMS)?
How does the Ecosystem bonus work?
Can intervention time be predicted?
How does Repair help refurbishers?
Is Repair GDPR compliant?
Can productivity be piloted per technician?
How long to deploy across a 50-point network?
What's the difference with a classic after-sales ticketing tool?
Stop letting your after-sales margin leak.
15 minutes are enough to see how Repair industrializes your repair cycle and turns volumes into profit.