Orchestrate every repair across your retail network.
Remote diagnosis, technician scheduling (in-store & at home), 100% WhatsApp customer tracking (zero app, zero account) and repair bonus — for a multi-store retail network. "Repair by ZIQY".
Repair & after-sales sans compromis.
The store, your front door
Drop-off in store in 2 minutes; the point of sale becomes the heart of the service relationship again.
Your network, under control
In-house technicians and a network of repairers, scored on performance and steered from head office.
The customer, in confidence
Real-time tracking, quote approval and payment directly on WhatsApp. Zero app to install.
Repair tailored to your sector.
Manage your repairer network
Centralized dashboard to orchestrate requests, track repairs, and measure your network's performance (in-house & third-party) in real-time.
Request Management
Receive and assign repair requests to the right repairers in your network based on their skills.
Real-Time Tracking
Track each repair's progress with photos, notes, and EPCIS events.
Network Performance
Analyze delays, costs, and satisfaction by repairer. Identify your best partners.
5 active repairers
Circular Velocity in 8 Steps
Total traceability, from store to workbench. Every action generates a timestamped, immutable event, ready for audit and the Digital Product Passport (DPP).
1. Request
Customer submits request via public form, magic link, or directly in-store.
2. Assignment
AI suggests the optimal repairer from your network based on skills, zone, and availability.
3. Reception
Repairer confirms receipt and scans the product. Automatic pre-fill.
4. Diagnosis
Remote diagnosis assisted by the AI agent, categorized photos, and required parts selection.
5. Quote
Smart Pricing Engine: automatic generation with configurable margin.
6. Payment
Secure payment via WhatsApp or magic link. Automatic Split Payment.
7. Repair
Intervention with photo tracking and notes. AI validation of result.
8. Shipping
Repaired product sent with tracking number. DPP event recorded.
Success Stories
Different circular projects, one platform: rental is just one of the models our customers monetize with ZIQY.
Enhance in-store experience with circular offerings (trade-in/resale/rental) despite a heterogeneous network and strong legal constraints (margin VAT, invoicing, payment collection, signature).
Omnichannel point-of-sale journey: contract signature on payment terminal + payment via QR code, SMS or email, with subscription and/or deposit management.
Fast in-store experience and measurable commercial performance at different scales: store, group and brand.
Offer alternatives to purchase, adapted to new usage patterns: make cycling more accessible through subscription (mobility) and facilitate restocking on everyday products.
Subscription rental (bike): turnkey offer with selection, in-store pickup, theft/damage insurance, servicing, breakdown assistance. E-commerce subscription (restocking): choice + frequency, delivery, automatic payment, customer account management.
A more flexible and sustainable offer than purchase alone: long-term and secure usage; more convenience, savings and enhanced loyalty.
Launch an innovative and sustainable shoe rental model to reduce overconsumption while creating a modern retail experience.
Subscription: new shoes every 2 months, choice to buy at -60% or return for second-hand + online & in-store journey (store appointment, simplified signup, SMS payment).
Pioneer positioning + seamless omnichannel experience + circular loop (return, refurbishment, second life).
Frequently Asked Questions
Everything you need to know about ZIQY Repair
How does the repairer network work?
How does the customer track their repair?
How are quotes calculated?
Can we integrate the platform with our e-commerce site?
Où Repair s'inscrit dans le cycle.
Chaque module s'enchaîne avec les autres — la donnée produit circule de bout en bout.
Repair est une brique de l'OS circulaire ZIQY.
Ajoutez la location, la seconde main, le reconditionnement, la réparation et le passeport produit quand vous êtes prêt — même plateforme, même login, même donnée.